Returns & Exchanges

We want you to feel confident ordering from The New You Plan.

If something isn’t right, please contact us before returning any products and we’ll help you with the next steps.

First Order Money Back Guarantee

We offer a 100% money back guarantee on your first order.

If you are not satisfied:

• Contact us within 30 days of purchase
• We will review and authorise the return
• Once authorised, you may return the eligible products following the instructions provided by our team

Refunds are processed once authorised returns have been received.

Accessories and free welcome gifts do not need to be returned.

Returns & Exchanges

If you would like to return or exchange an item, please contact us before sending anything back.

Our team will review your request and confirm what options are available.

Where a return or exchange is approved, we will provide the relevant instructions and next steps.

Please do not return any items until your request has been authorised.

Important Conditions

• The Money Back Guarantee applies to your first order only
• Purchases must have been made directly through The New You Plan website
• Returns must be authorised before being sent
• Items should be unused and in a resalable condition unless agreed otherwise
• Return postage costs apply
• Unauthorised returns may delay processing

How To Request A Return Or Exchange

Please contact our Customer Support Team and include:

• Your order number
• Details of the item or items
• The reason for your return or exchange request

[e-mail] | 028 3833 0720

Our team will review your request and confirm the options available.

"If there’s an issue, we’ll work to put it right."